Terms of service

Effective date: July 20, 2026

These Terms of Service govern your access to and use of TotalHVACParts.com, including purchases, content, tools, and services made available through the website (collectively, the "Service"). By using the Service, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the Service.

The store is powered by Shopify, which provides the ecommerce platform used to offer products and services.

Eligibility and Acceptable Use

You must be old enough to enter into a binding contract where you live, or use the Service with permission from a parent or legal guardian. You may not use the Service for an unlawful, fraudulent, abusive, or unauthorized purpose; interfere with its security or operation; transmit malicious code; scrape or collect information without authorization; impersonate another person; or violate the rights of TotalHVACParts.com or any third party.

Product Information and Fitment

HVAC part numbers, descriptions, specifications, compatibility references, availability, and images are provided to help customers identify products. Manufacturers may revise designs, labels, packaging, included components, and superseding part numbers without notice.

Product images may be manufacturer images or representative images and may not show the exact configuration, revision, labeling, or packaging supplied. The listed part number and written specifications take priority over an image. Contact our parts team before ordering if appearance, revision, or compatibility is material to your purchase.

The customer is responsible for confirming part compatibility and suitability for the intended equipment. Information provided by TotalHVACParts.com is general parts assistance and is not a substitute for diagnosis, installation, or safety work by a qualified HVAC professional. Products should be selected, installed, serviced, and tested in accordance with applicable codes and manufacturer instructions.

Prices, Availability, and Orders

Prices, promotions, product descriptions, and availability may change without notice. Placing an order is an offer to purchase and does not require us to accept the order. We may limit quantities, reject or cancel an order, correct pricing or listing errors, request additional verification, or discontinue a product. If we cancel a paid order, we will refund the amount collected for the canceled item.

You agree to provide accurate billing, shipping, contact, and account information and to update it when necessary. You represent that you are authorized to use the payment method submitted.

Shipping, Returns, and Warranties

Shipping and delivery are governed by our Shipping Policy. Returns, cancellations, refunds, damaged items, and warranty assistance are governed by our Return and Refund Policy.

Manufacturer warranties vary by brand and product. Unless TotalHVACParts.com expressly provides a separate written warranty, products are sold subject to the applicable manufacturer's warranty, if any. Warranty approval may require troubleshooting, professional diagnosis, photographs, serial numbers, return of the original product, or manufacturer inspection.

Accounts and Communications

You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe an account has been accessed without authorization.

Transactional communications may include order confirmations, payment notices, fulfillment updates, and customer-service messages. Marketing communications are subject to the consent and opt-out choices described in our Privacy Policy.

Intellectual Property

The Service and its original content, organization, text, graphics, branding, and software are owned by or licensed to TotalHVACParts.com and are protected by applicable intellectual-property laws. Manufacturer names, part numbers, and trademarks belong to their respective owners and are used for product identification. No affiliation, endorsement, or authorization is implied unless expressly stated.

You may use the Service for personal or internal business purchasing purposes. You may not reproduce, republish, sell, exploit, or create derivative works from the Service without prior written permission, except as allowed by law.

Third-Party Services and Links

The Service may include payment providers, carriers, manufacturer resources, applications, links, or tools operated by third parties. We do not control those third parties and are not responsible for their content, availability, practices, or separate transactions. Review the terms and policies of third-party services before using them.

Errors and Changes

Information on the Service may occasionally contain errors, omissions, or outdated material involving descriptions, pricing, availability, promotions, shipping charges, or transit estimates. We may correct or update information and may modify, suspend, or discontinue any portion of the Service without prior notice, subject to applicable law.

Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided on an "as available" basis. We do not promise that access will be uninterrupted, secure, or error-free, or that all information will always be complete or current. Statutory rights and warranties that cannot lawfully be excluded remain unaffected.

Limitation of Liability

To the fullest extent permitted by law, TotalHVACParts.com and its owners, affiliates, employees, agents, suppliers, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, loss of use, equipment downtime, or substitute labor or parts, arising from the Service or a product purchased through it.

Where liability cannot be excluded, total liability will not exceed the amount paid for the product or service giving rise to the claim, except where applicable law requires otherwise.

Indemnification

You agree to defend, indemnify, and hold harmless TotalHVACParts.com and its owners, affiliates, employees, agents, suppliers, and service providers from third-party claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Service, breach of these Terms, or violation of another person's rights.

Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including severe weather, natural disaster, fire, flood, labor disruption, war, terrorism, epidemic, government action, power or network failure, carrier interruption, material shortage, manufacturer delay, or transportation shortage. We may delay, allocate, partially ship, or cancel affected orders and will provide any refund required by law.

Termination

We may restrict or terminate access to the Service when we reasonably believe these Terms have been violated or continued access creates legal, security, fraud, or operational risk. Provisions that by their nature should survive termination will remain effective.

Governing Law and Disputes

These Terms are governed by applicable United States law and the laws of the state in which the business operating TotalHVACParts.com maintains its principal place of business, without regard to conflict-of-law rules. Mandatory consumer protections and jurisdictional rights are not waived.

Severability and Entire Agreement

If any provision is found unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions will continue in effect. These Terms and the policies referenced here form the agreement governing the Service. A failure to enforce a provision is not a waiver.

Changes to These Terms

We may update these Terms by posting a revised version with a new effective date. Continued use of the Service after an update constitutes acceptance to the extent permitted by law.

Contact

Questions about these Terms should be submitted through our Contact page.