Shipping policy

Effective date: August 14, 2026

This Shipping Policy applies to orders placed through TotalHVACParts.com.

Same-Day Shipping — 1pm ET Cutoff

In-stock orders placed before 1:00 PM Eastern Time, Monday through Friday, ship the same business day from our warehouse. Orders placed after 1:00 PM ET, or on a weekend or holiday, ship the next business day.

Every listing on our site shows a live stock count from our own shelf. If a listing says in stock, it is. If anything prevents an in-stock order from shipping the same day, we will contact you before the end of that business day.

A small number of products ship directly from the manufacturer and may require additional processing time. When that applies to your order, we will tell you before it ships.

Shipping Rates and Methods

Available shipping methods and charges are shown at checkout based on the items, destination, and service selected. Orders may ship in more than one package or from more than one location. Tracking information is sent by email as soon as your order ships — see Track Your Order.

Delivery Estimates

Once a package is with the carrier, delivery dates are the carrier's estimates. Weather, holidays, and carrier delays can affect transit time. What we control — getting your order out the door same day — we commit to above.

Expedited Shipping

When you select a paid expedited service, we ship with that service (or a substantially equivalent one) under the same 1pm ET same-day cutoff. Expedited charges pay for faster carrier transit; they are non-refundable when a delay is caused by the carrier, weather, an incorrect address, or another event outside our reasonable control. If delivery by a specific date is critical, contact our parts team before ordering and we will tell you honestly whether we can hit it.

Freight and Oversized Items

Compressors, equipment, and other large or heavy products may ship by LTL freight. Freight shipments may require an appointment, commercial access, liftgate service, or additional handling — we will disclose any requirements before shipment whenever possible.

Inspect freight carefully before signing the delivery receipt. Note visible damage on the receipt or refuse delivery when appropriate. Report concealed freight damage through our Contact page within 3 calendar days after delivery and retain all packaging.

International Shipping

International shipping may be available for select products and destinations when offered at checkout or approved in writing by our parts team. The recipient is responsible for import duties, taxes, brokerage charges, permits, and destination-country requirements unless stated otherwise.

Address Accuracy and Delivery

Customers are responsible for providing a complete and accurate shipping address. Additional carrier charges caused by an incorrect address, refused shipment, failed delivery, or requested address change may be billed to the customer. Risk of loss passes as provided by applicable law and the carrier's terms.

Lost, Damaged, or Missing Shipments

Contact us promptly if tracking shows a delivery that cannot be located, a package arrives damaged, or an order is incomplete. Keep the product, packaging, labels, and delivery documents while we review the issue with the carrier. Tell us it is wrong and we will sort it out.

Contact

Questions about availability, freight, expedited service, or delivery timing? Reach us through the Contact page before ordering — we answer during the hours we publish there.