Shipping policy

Effective date: July 20, 2026

This Shipping Policy applies to orders placed through TotalHVACParts.com.

Order Processing

Orders are processed on business days, excluding weekends and holidays. In-stock orders received before 2:00 PM Eastern Time are generally prioritized for same-day or next-business-day shipment, but same-day shipment is not guaranteed. Inventory location, order volume, payment review, manufacturer processing, freight requirements, and warehouse cutoff times may affect fulfillment.

Some products ship directly from a manufacturer or third-party fulfillment location and may require additional processing time. An expedited carrier service does not shorten manufacturer or warehouse processing time.

Shipping Rates and Methods

Available shipping methods and charges are shown at checkout based on the items, destination, and service selected. Orders may ship in more than one package or from more than one location. Tracking information is provided when available.

Delivery Estimates

Delivery dates and transit times are estimates, not guarantees. Carrier delays, weather, holidays, high shipping volume, routing errors, missed scans, regional restrictions, inventory discrepancies, and other events outside our control may affect delivery.

Expedited Shipping

When a paid expedited service is selected, we will use the selected service or a substantially equivalent service for the shipment. Expedited charges pay for the carrier service after fulfillment; they do not guarantee same-day processing or a specific delivery date.

Expedited shipping charges are non-refundable when a delay results from carrier performance, weather, an incorrect or incomplete address, warehouse processing, manufacturer processing, or another event outside our reasonable control. Contact our parts team before ordering when delivery by a specific date is critical.

Freight and Oversized Items

Compressors, equipment, and other large or heavy products may ship by LTL freight. Freight shipments may require an appointment, commercial access, liftgate service, or additional handling. Any additional service requirements should be disclosed before shipment when possible.

Inspect freight carefully before signing the delivery receipt. Note visible damage on the receipt or refuse delivery when appropriate. Report concealed freight damage through our Contact page within 3 calendar days after delivery and retain all packaging.

International Shipping

International shipping may be available for select products and destinations when offered at checkout or approved in writing by our parts team. The recipient is responsible for import duties, taxes, brokerage charges, permits, and destination-country requirements unless stated otherwise.

Address Accuracy and Delivery

Customers are responsible for providing a complete and accurate shipping address. Additional carrier charges caused by an incorrect address, refused shipment, failed delivery, or requested address change may be billed to the customer. Risk of loss passes as provided by applicable law and the carrier's terms.

Lost, Damaged, or Missing Shipments

Contact us promptly if tracking shows a delivery that cannot be located, a package arrives damaged, or an order is incomplete. Keep the product, packaging, labels, and delivery documents while we review the issue with the carrier or fulfillment partner.

Contact

Questions about availability, freight, expedited service, or delivery timing should be submitted through our Contact page before ordering.