Privacy policy

Last updated: August 27, 2026

TotalHVACParts.com is operated by DSG LLC, doing business as Total HVAC Parts ("we", "us"). We operate this store and website in order to sell genuine OEM HVAC replacement parts (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit the site, make a purchase, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with the Services, we may collect: contact details (name, billing and shipping address, phone number, email address); payment and transaction information (processed by our payment providers — we do not store full card numbers); order history and the items you view or put in your cart; communications you send us, such as fitment questions or support requests; and device and usage information, including IP address and browser details, collected through cookies and similar technologies.

How We Collect It

We collect personal information directly from you (when you place an order or contact us), automatically through your use of the site, and from service providers such as Shopify, payment processors, and shipping carriers who process it on our behalf.

How We Use It

We use personal information to provide the Services: processing payments, fulfilling and shipping orders, sending order confirmations and tracking emails, answering fitment and support questions, and handling returns and warranty claims. We may also use it for security and fraud prevention, to comply with legal obligations, and — only if you opt in — to send marketing emails, which you can unsubscribe from at any time.

How We Disclose It

We share personal information with Shopify and other service providers who perform services on our behalf (payment processing, shipping, cloud storage, customer support); when you direct us to (for example, giving your address to a carrier to deliver your order); and where required to comply with applicable law or valid legal process. We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, contact us to request that it be deleted.

Security and Retention

No security measures are perfect, and we cannot guarantee perfect security; please do not send sensitive information through unsecured channels. We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of certain uses. You can exercise these rights — and see your data-sharing choices — on our Your Privacy Choices page, or by contacting us. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing a request.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the "Last updated" date.

Contact

Questions about our privacy practices, or want to exercise your rights? Email us, call us, or write to us at the address below, or use the Contact page — we will respond promptly.

Total HVAC Parts (operated by DSG LLC)
4023 Kennett Pike, Suite 168
Wilmington, DE 19807
Phone: 302-219-4994
Email: help@totalhvacparts.com
Hours: Monday–Friday, 8am–6pm ET