Refund policy

Effective date: July 20, 2026

This Return and Refund Policy applies to purchases made from TotalHVACParts.com.

30-Day Return Window

Return requests must be submitted within 30 calendar days after delivery. To qualify for a return, an item must be new, unused, uninstalled, and in its original packaging with all included parts and documentation.

HVAC parts should be selected and installed by a qualified HVAC professional. A part is considered used once installation has been attempted. Used or installed items are not eligible for a standard return and may be handled only through an applicable manufacturer warranty or verified defect process.

Requesting a Return

Contact our parts team through the Contact page before sending any item back. Include your order number, part number, reason for return, and photographs when the item is damaged, defective, or different from what was ordered. We will provide return authorization and the correct return address. Unauthorized returns may be refused.

Our Error or Shipping Error

If TotalHVACParts.com or a fulfillment partner shipped the wrong item, quantity, or a materially damaged item, we will work with you to correct the order. Approved returns caused by our error will not be charged a restocking fee, and we will provide return-shipping instructions.

Customer-Requested Returns

If the correct item was shipped but is no longer needed, was ordered incorrectly, or is incompatible with the equipment, the customer is responsible for return shipping. Original outbound shipping charges and expedited shipping charges are not refundable.

A manufacturer or warehouse restocking fee may apply to customer-requested returns. The amount depends on the product, manufacturer, condition, special-order status, and original freight cost. Any known fee will be disclosed during the return-authorization process before the item is sent back.

Non-Returnable Items

Special-order, made-to-order, configured, clearance, final-sale, and manufacturer-designated non-returnable items cannot be returned unless they are defective or we shipped the wrong item. Contact us before ordering if return eligibility is important.

Damaged, Defective, or Warranty Items

Inspect parcel shipments promptly and notify us of visible damage, shortages, or suspected defects within 7 calendar days after delivery. Keep all packaging and do not install a visibly damaged item.

For LTL freight deliveries, inspect the shipment before signing. Note damage on the delivery receipt or refuse delivery when appropriate. Concealed freight damage must be reported within 3 calendar days after delivery.

Manufacturer warranty requirements vary. Some manufacturers require troubleshooting, a case number, professional diagnosis, purchase of a replacement pending inspection, or return of the original item. TotalHVACParts.com will assist with an applicable manufacturer warranty but cannot change the manufacturer's warranty terms.

Cancellations

Orders may enter fulfillment shortly after they are placed. Contact us immediately if you need to cancel, but cancellation is not guaranteed until you receive written confirmation. Orders that have already shipped must follow the return process above.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time after issuance depends on the payment provider. We may deduct disclosed restocking fees, return-shipping charges, non-refundable outbound shipping, or loss in value caused by missing packaging, components, or damage.

Contact

Questions about returns, fitment, damage, or warranty service should be submitted through our Contact page before returning an item.